Shipping & Delivery Policy

At mabkharaserene, we take great care in preparing orders and handing them over to our shipping partners in accordance with our procedures to help ensure that your product arrives safely and in good condition.

Order Preparation

• Each incense burner is inspected and checked to ensure it is in good condition before shipping.
• Orders are carefully prepared and securely packaged before being handed over to the shipping company.
• Customers are responsible for ensuring that their delivery details and registered phone number are accurate and up to date.
• Delivery times may vary depending on the destination, shipping provider, and operational circumstances.

Receiving Your Order

Upon receiving your order, we recommend checking the package and product to ensure they are in good condition. If you notice any visible damage or encounter an issue with the product, please contact us immediately so we can take the appropriate action.

In Case of a Shipping Issue

If your order arrives damaged or the product has a manufacturing defect, please contact us within 7 days of receiving your order through our available communication channels. Please retain your purchase invoice to benefit from our replacement and warranty services.

We strive to provide a reliable and transparent shipping experience, from inspecting and preparing your product to ensuring it reaches you safely.