To ensure customer satisfaction and provide clear guidelines regarding your rights, the following policy outlines the return, replacement, and warranty terms at mabkharaserene products.
Customers may request a return or replacement within 7 days of receiving their order in cases where the product has a manufacturing defect or manufacturing-related error.
If the product arrives damaged or a manufacturing defect is discovered, the customer may request a return within 7 days of receiving the order, after contacting customer service and explaining the issue.
Since every incense burner is inspected before shipping to ensure it is in good condition, the returned product will be evaluated to determine the cause of the reported defect.
If a manufacturing defect is confirmed, the store will cover the shipping costs associated with the return or replacement process.
A SAR 10 fee applies to return or replacement requests, depending on the circumstances and the procedures required for the order.
If a return request is approved, the refund will be issued to the same payment method used to complete the purchase, unless this is not possible. In such cases, we will contact the customer to determine an appropriate refund method.
The refund will be processed within up to one month from the date the return request is approved and all required procedures are completed.
Products cannot be exchanged for a different product with a different price or value. Price differences cannot be calculated or paid as part of the replacement process.
The product includes a one-month replacement warranty in the event of a manufacturing defect, subject to inspection and confirmation that the defect resulted from the manufacturing process.
Please retain your purchase invoice, as it is required to benefit from the warranty service.
We carefully inspect every incense burner before shipping and strive to provide a reliable experience and quality after-sales service that protects our customers’ rights.
